Privacy policy

Information we collect about you and how we use such information:
In acquiring products and/or services from us, or through a reseller or agent authorised to sell our products/services, you provide us with your personal data, which may include your name, postal address, email address, contact telephone number and ID card number.

We collect this data in order for us to deliver, install and perform any other services as may be necessary to fulfil our contractual obligations in accordance with the Terms and Conditions of Sale. We also have a legitimate interest to retain this data in order to provide you with any after-sales service that you may require us to provide over and above the guarantee issued by us.

You may also provide us with your personal data when making enquiries on our products and services, including when you request a quote through our website.

We will use your personal data to provide you with the information, products and services that you request from us. We may further use this information to keep you informed about our products, promotions and news by sending you email communications from time to time. We have a legitimate interest to do so where you have acquired a good/service from us; otherwise, we require your express consent as provided for in the Consent Section of this Policy.

We will not share your personal data with any third parties, except where we are entitled or obliged by law or in the following specific circumstances:

1. Where we engage sub-contractors to perform delivery and installation of our products/services on our behalf. In this case, appropriate measures of data protection are in place in our sub-contracting arrangements to ensure an adequate level of protection.
2. Where you give us your consent to register with a third party energy monitoring portal to monitor the performance of the product acquired from us, as provided for in the Consent Section of this Policy.

Where we need to collect personal data by law, or due to our contractual obligations with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you.

How long we keep your information for:
Unless a longer period is required or permitted for legal and regulatory purposes, we keep your personal information according to the expected useful life of the product you acquired from us, to enable us to provide you with any after-sales assistance you may require in an efficient manner.

Where you have provided us your personal data when making enquiries, but you did not acquire any product or service from us, we will retain this data for a period not longer than 12 months. This will allow us to retrieve the quote or other information provided to you, should you request such information during this period.

Information we collect about you and how we use such information:
During the recruitment process, we ask for information about you to be able to assess your suitability for employment. We do not collect more information than we need to fulfil this purpose and will not retain it for longer than is necessary.

If you apply with us for a post, we may collect the following information on you:

• name and contact details
• your previous experiences and details of your previous jobs
• education details
• referee’s names and contact details
• answers to questions made to you during the recruitment process relevant to the role you have applied for

You are not obliged to provide this information, but your application may be affected if you don’t. Where we use recruitment agencies, such information is also obtained from the agencies you would have applied with. We may contact your referees, using the details you provide in your application, directly to obtain references.

We might ask you to attend an interview and we may conduct an assessment on the basis of the information collected from your application and the interview. Information will be generated by you and by us and if so, this information is held by us for the recruitment exercise and perhaps after if you are selected.

If we make an offer of employment, we will ask you for additional information so that we can carry out pre-employment checks. Depending on the job requirements, you may be required to provide the following:

• proof of your identity
• proof of your qualifications
• police conduct certificate
• bank details, to process salary payments
• emergency contact details, so we know who to contact in case you have an emergency at work
• health information, to ensure you are fit to work and to cater for any special conditions

This additional information is necessary to finalise your employment and onboarding process.