At Refpro, we understand how critical refrigeration is to your business. Whether it’s a minor issue or a major failure, fast response is essential to avoid product loss and operational downtime.
Reporting a Fault
If you are experiencing an issue with your commercial refrigeration equipment, please report it immediately by calling our dedicated service line:
📞 +356 7780 1089
This number is available 24/7 for fault reporting and emergency support.
To help us serve you better, please provide the following details when calling:
- Business name and contact details
- Equipment type and fault location
- A brief description of the issue
- Any relevant images or documentation
Response Time
Standard Call-Outs:
We aim to attend all issues within 24 hours of the call being logged.
Emergency Call-Outs:
Emergency faults (e.g., complete system failure, temperature-critical risk) are prioritised and handled as urgently as possible.
Maintenance Agreement Clients:
Clients with an active maintenance agreement are given priority scheduling for all call-outs, including emergency responses.
Important Notes
- This service is exclusively for commercial refrigeration equipment.
- 24/7 call logging is available, but after-hours emergency response may be subject to availability and call-out charges.
- Regular maintenance greatly reduces the risk of breakdowns—contact us to learn more about our service contracts.
Don’t wait for a system failure—report faults early.
For immediate assistance, call our 24/7 support line:
📞 +356 7780 1089
